The certificates offered in Business (Frontline Management) are for AQF qualification levels 3 to 5 (Diploma). The levels are comprised of various combinations of core and elective units. The following describes the requirements for each Certificate.

BSB30501 Certificate III in Business (Frontline Management)

Six (6) units are required for this qualification, consisting of 4 core units and 2 extra units from the set below.

Select 4 of the following units:

BSBCMN302A - Organise personal work priorities and development
BSBFLM302A - Support leadership in the workplace
BSBFLM303A - Contribute to effective workplace relationships
BSBFLM305A - Support operational plan
BSBCMN311A - Maintain workplace safety

Select 2 of the following units:

BSBFLM304A - Participate in work teams
BSBFLM306A - Provide workplace information and resourcing plans
BSBCMN310A - Deliver and monitor a service to customers
BSBFLM309A - Support continuous improvement systems and processes
BSBCMN312A - Support innovation and change
BSBFLM311A - Support a workplace learning environment

BSB41001 Certificate IV in Business (Frontline Management)

Eight (8) units are required for this qualification, consisting of 5 core units and 3 elective units from the list below.

Competency is required in all 5 of the following units:

BSBCMN402A - Develop work priorities
BSBFLM402A - Show leadership in the workplace
BSBFLM403A - Manage effective workplace relationships
BSBFLM405A - Implement operational plan
BSBCMN411A - Monitor a safe workplace

Select 3 of the following units:

BSBFLM404A - Lead work teams
BSBFLM406A - Implement workplace information system
BSBCMN410A - Coordinate implementation of customer service strategies
BSBFLM409A - Implement continuous improvement
BSBCMN412A - Promote innovation and change
BSBCMN404A - Develop teams and individuals

BSB51001 Diploma of Business (Frontline Management)

Competency is required in all eleven (11) of the following units:

BSBFLM501A - Manage personal work priorities and professional development
BSBFLM502A - Provide leadership in the workplace
BSBFLM503A - Establish effective workplace relationships
BSBFLM504A - Facilitate work teams
BSBFLM506A - Manage workplace information systems
BSBFLM507A - Manage quality customer service
BSBMGT505A - Ensure a safe workplace
BSBFLM509A - Promote continuous improvement
BSBFLM510A - Facilitate and capitalise on change and innovation
BSBFLM511A - Develop a workplace learning environment

More information on the Frontline Management Initiative at Frontline Management.